At National Garage Conversions, we are committed to providing our customers with the highest level of service and quality workmanship. We take all complaints seriously and aim to resolve them as quickly and efficiently as possible. Our Complaints Policy outlines the steps we take to address and resolve customer complaints.
Contact Us: If you have a complaint, please contact us as soon as possible. You can do this by phone, email or by completing the contact form on our website.
Investigation: We will investigate the complaint thoroughly, gathering all the relevant information and talking to the parties involved.
Response: We will respond to the complaint within 5 working days, either with a resolution or an update on the status of the investigation.
Resolution: We will work with the customer to find a suitable resolution to the complaint. This could include fixing any issues or offering compensation if necessary.
Follow-Up: We will follow up with the customer to ensure that they are satisfied with the resolution and to address any further concerns or questions.
We take all complaints seriously and will always strive to find a fair and satisfactory resolution for our customers. We believe in open and clear communication and will keep the customer informed throughout the process. If you have any questions about our Complaints Policy, please do not hesitate to contact us.